Using online remote support to address IT issues is a frequent practice. But there are some dangers associated with using such IT support service which poses the threat of exposing your internal corporate network online. Although this sort of support solution provides security controls, including Safe socket layer logins, data encryption capabilities and several layers of firewalls and gateways there’s still the danger of getting subject to Internet service’s security vulnerabilities. With online remote service you are able to eliminate the overhead cost of software or hardware needed for VPNs and service provider can access your computer using any web browser.
This naturally raises the safety issues, which if not properly addressed, can give your IT staff sleepless nights. Allowing third party service providers to get your company systems can remain risky. Online remote support enables the service provider to control your computer’s desktop computer to run apps, etc over the LAN, WAN, and any desk through the net. So even if there is absolutely no spiteful intent involved, remote access should be strictly controlled and kept under strong vigilance. Let us discuss some possible dangers and other technical and business risks of supplying a third part vendor remote access to your office network.
First, by allowing an outsider get your system, you place your IT security at stake. Say whether the service vendor has weak controls, then it makes your business systems vulnerable to malware and malware threats from hackers, who make their way to your network. In any case, by availing such sort of support service you may jeopardize your company and reputation. If the seller’s system is infringed to find malicious access to your system, your company name will provide fodder to the papers for all the wrong reasons. Bad media will push away present and potential customers and may subject you to unwanted regulatory review. Unrestricted external accessibility allows for ways to dodge technical controllers such as firewalls.
The hackers may have a field day circumventing these access controls and breaking into your office network. To be able to prevent such adverse situation, you will need to take some precautionary steps. Before getting into contract with the seller, conduct a comprehensive risk assessment to ensure they meet your safety standards including network and physical security and accessibility and administrative controls. An onsite trip to their IT facilities, their information centres may be helpful. Thus do everything needful to control the access to your office systems and great to use online remote support services.